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Network & Power Uptime Service Level Agreement

VPS4Storage guarantees network and power infrastructure up-time to be 99.99% per month. This guarantee assures that all major routing devices within our network are reachable from the global Internet 99.99% of the time. Uptime is broken down into monthly increments. 99.99% uptime per month equates to up to 5 minutes of unplanned downtime per month. (see definition of Uptime). If in any given month we fail to meet this guarantee a VPS4Storage customer is eligible for a credit on their current hosting account.

Network & Power SLA Conditions

You must meet the below requirements in order to be eligible for an SLA credit:
Network & Power SLA Credit Calculation

SLA Credit will be generated as follows based on your monthly renewal price:
Uptime Guarantee SLA Credit
99.99% Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99.0% 90%
Less than 99.0% 100%

Network & Power SLA Exclusions

Many possible situations are completely beyond the control of VPS4Storage, and therefore are not in the scope of this SLA. These situations include: How to Report a Problem

Submit a support ticket from your secure client account at URL: https://billing.web-project.uk/

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